FAQ's • Frequently Asked Questions
Please click on a topic to find out answers to commonly asked questions!

What areas do you service?

Kimbro Air services all of the Metro Nashville area, including all surrounding counties. Whether you’re in Franklin, Gallatin, Lebanon, or Murfreesboro (or anywhere in between), you’re in Kimbro country! Check out the map below!

map_of_nashville_area

My air went out earlier today. Now it's 10 o'clock AND it's 88 degrees outside! The kids can't sleep. Can you help!?!

Absolutely! Kimbro proudly offers 24 hour service for those “hot spots!”

How much will my new air conditioning system cost?

That depends. There are many factors that must be considered.

These include:
• The efficiency of the equipment
• The size of your home
• Is the ductwork installed and in good condition?
• Do you need a thermostat or electronic air cleaner?

In most cases, replacing your whole system, including both indoor and outdoor components, will result in a more efficient, longer-lasting system but will also cost a little more. As a manufacturer of an installed product, we do not establish retail pricing. We sell our products to regional distributors who sell them to local independent Trane dealers, who then install them as complete systems for homeowners. Please contact your local independent Trane dealer for equipment recommendations and your total investment based on a load calculation performed on your home.

Does Kimbro offer financing?

Yes, we offer a variety of options designed to meet your needs, including all major credit and debit cards. Please check out our "Financing Options" page to see details.

Why is a matched system so important?

A matched system is important for a variety of reasons. One is comfort. When all your components are properly sized to your home, you can control exactly how much heating or cooling you need so you can relax.

Also, a properly sized matched system enables every component to perform as designed, meaning proper cycle times are maintained, humidity is controlled, and system sound is minimized.

Another reason matched systems are important is efficiency. Most systems people buy are too large for their homes, meaning they pay to heat and cool space that isn’t even there. A matched system outlined by a dealer who has completed a load calculation for your home provides just the right amount of heating and cooling you need so you get the most value for your utility dollar.

What is a SEER rating, and how does it impact my energy costs?

SEER means Seasonal Energy Efficiency Ratio. Like its "mpg" counterpart in the automotive industry, the SEER gives an indication of the performance efficiency of the system. The higher the SEER, the more efficient the unit. And, the more efficient the unit, the lower the operating costs.

Experts at the Trane Home Comfort Institute say that by purchasing a system with a high SEER, you'll use less energy to cool your house, resulting in lower electric bills. In many cases, these savings are enough to partially or fully offset the cost of the new equipment within a few years.

I need a new outdoor unit, but my indoor unit works fine. Why should I replace my whole system at the same time?

We recommend that your replace the indoor coil or air handler when replacing the outdoor unit. Both of these components are integral to the closed refrigerant loop and together determine the capacity and efficiency of your system.

If you do not replace the indoor unit, there will be no test data available for the new combination to establish the expected capacity or efficiency of your system. Also, the indoor system may be partially blocked by particles that will decrease efficiency, and you may be faced in the near future with replacing the indoor unit after it fails and having to pay to have the closed refrigerant system opened again. It would be expensive and be another opportunity for contamination. You end up paying more.

If your whole system is replaced, you will be less likely to need service in the near future.


Do you have a question we haven't answered here? Please call us at our Hendersonville office during normal business hours, which are 8am to 4pm Monday through Friday, and we'll be happy to help you out. Or you can simply drop us an eMail.

We look forward to serving you for all of your heating, cooling, and comfort needs!