Testimonials

"I picked Kimbro Air out of the Yellow Pages this week to restore the heat in my home. It's always a gamble picking any service out of the book, but I picked the right one this time! Robert restored my heat, explained the problem, and followed up as he promised to. His genuine concern and honesty were a pleasure to experience. The office staff was courteous, patient, and helpful too.

Heat & Air service are one thing I won't be picking out of the phone book anymore; I'll call Kimbro Air!

Thanks ya'll! Kudos! Great job!

Nadean






"Our heat went out on our downstairs central gas heat and AC unit on Thursday, January 8, 2009. We called Kimbro Air based on the good experience we had on an earlier service visit several years ago. Service technician Robert Spivey came out and found a cracked heat exchanger and turned off the unit and arranged for Don Vogt to come out same day for a quote to replace the unit and evaluate alternatives for replacing the 20 year old upstairs heat pump. The upstairs unit used a hot water loop attached to one of our water heaters as emergency heat. Access to the attic was limited to an 18 inch square access hole.

Don Vogt arrived Thursday afternoon and together we decided to replace both 6 SEER units with new dial fuel units, eliminating the need for the hot water loop emergency heat upstairs. In addition, we decided to increase the size of the upstairs AC unit by a half ton as the old unit had trouble cooling the upstairs on a hot day. We were happy to learn that you would install a pull-down stairs for access to the attic.

The next Friday morning. Friday, Troy Page arrived with Joseph Martin and Michael Daniel. By nightfall the downstairs unit was installed and running and everything was cleaned up. In addition, the upstairs vent pipe was cut and flashed through the roof. In addition, they had installed pull-down stairs for attic access while protecting the carpet with adhesive-backed clear plastic, and paper booties on their shoes.

Monday morning Troy Page arrived with Tommy Hamilton and Kevin Walker and put down the adhesive-backed clear plastic to protect the carpet. By nightfall they had installed the upstairs unit and it was working. again, they cleaned up everything.

Tuesday morning Tommy Hamilton and Kevin Walker came back and finished several loose ends, including painting the gas pipe on the outside of the house to make it less visible and replacing the vent in the closet where the pull-down stairs is located.

No corners were cut in the installation. For example, the emergency heat hot water loop could have been capped in the attic, but was instead cut and capped close to the water heater to minimize the chance of a leak in the future.

Everyone was knowledgeable, courteous, and conscientious in completing this complex job in a timely manner. I can't thank Kimbro Air enough for the outstanding way you made this unexpected failure a relatively painless process. In addition, the improved efficiency, comfort, piece of mind, and attic access will provide years of benefit for me and my wife Janice. Our thanks anda "well done" to Kimbro Air!

Larry Feldhaus
Hendersonville, TN





"Thank you for your prompt and courteous service. You have serviced my heating and air units for several years, and my experience with your company has always been pleasant and satisfactory.

The office staff is always courteous and helpful. I especially appreciate your former service technician, Scott. He was always very nice and thorough with his inspections. When Scott was promoted, Steve replaced him. He is also very courteous and efficient.

Because of my satisfaction with Kimbro Air, I can recommend you to my friends."

Mrs. Richard Rowe
Nashville, TN




"I just wanted to take this opportunity to thank you and all the folks at Kimbro Air for a job well done. Per our agreement, I have enclosed a check for the final payment of our new system.

Even though Bette and I were not expecting our old system to fail, we were very pleased with your responsiveness to our situation, and appreciate the fact you didn't try and 'up-sell' us on bells and whistles we didn't need.

But beyond that, I have nothing but praise for your installers Troy, Robert and Joe.

First of all, the guys were punctual, and put in three full days of hard work. At the end of each day, they were careful to clean up after themselves and yet apologized for the disruption and construction mess. And finally, Robert and Troy in particular were professional, extremely polite, and very informative. We felt like they had installed everything as if it were their own home - not just for some customer they will probably never see again.

Once again, thank you for your service."

Ric Sitler
Hendersonville, TN





"Business owners today expect to hear from dissatisfied clients, and I have had one or two occasions when I felt the need to address issues of poor service or unsatisfactory products. But the purpose of this letter is to tell you how very pleased my husband and I have been in our dealings with your business and with your personnel.

Early this April. I'm sure you recall, this area experienced some sudden and extremely cold weather after what had been an unusually warm and pleasant March. Our heater failed at the beginning of that cold week. We had dealt with another HVAC service, so I called them and left a message that we had no heat. That phone call was not returned, nor was the one the following day. After two chilly days and looking at a forecast for a freeze on the third night, I called Kimbro Air. Within 45 minutes your service technician was here, and within 5 minutes of his arrival, we had heat.

On Tuesday of this week, we were once again unable to get the heater to operate. When I called your office, the woman who answered the phone (Beverly I think) asked if we could schedule the service call for the first thing Wednesday morning. When I asked her if there was any chance of getting someone to our home on Tuesday night, she went out of her way to accommodate my request, and we again had heat within 90 minutes.

When Chad informed us of the serious problems within the unit, there was absolutely no thought that we would have anyone but Kimbro Air install the new unit. Again your staff went out of their way to arrange both the installation and financing for the very next day.

My husband and I have both worked in a variety of business atmospheres, and we know that the "customer service" ethic of employees is built and encouraged from the top down. We wanted you to know how much we appreciate the pleasant, polite and professional way in which all of the Kimbro Air employees treated us. All of your people were a pleasure to deal with - from the office staff and supervisors to the service people and installers - without exception. There is no question that we will continue dealing with your company for any future needs, and there is no question that we will recommend you highly without reservation to anyone asking us for the name of a good heating service."

Gloria Deaner
Hendersonville, TN