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Privacy Policy

Privacy Policy

Kimbro Services Inc. dba Kimbro Air

Effective Date: January 1, 2026

Kimbro Services Inc., doing business as Kimbro Air (“Company,” “we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Website:

https://www.kimbroair.com

By using our website or services, you consent to the practices described in this Privacy
Policy.

1. Information We Collect

We may collect personal information from you when you:

Visit our website
Submit a service request
Schedule an appointment
Contact us through forms, phone, or chat
Communicate with us via SMS, email, or phone

Information we may collect includes:

Personal Information

Full name
Phone number
Email address
Service address
Billing information (if applicable)

Technical Information

IP address
Device type
Browser type
Website usage data

2. How We Use Your Information

Kimbro Air uses collected information to:

Schedule and manage service appointments
Respond to customer inquiries
Provide HVAC services and support
Send appointment confirmations and reminders
Communicate service updates
Improve our website and customer experience
Provide customer support

3. SMS Communications & Consent

By providing your phone number through our website forms, service requests, or customer interactions, you consent to receive SMS text messages from Kimbro Air related to your service requests and interactions.

SMS messages may include:

Appointment confirmations
Appointment reminders
Service updates
Customer support messages

Message frequency may vary depending on service activity.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying:

STOP

to any message you receive from us.

For assistance, reply:

HELP

or contact us using the information below.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Information Sharing

Kimbro Air does not sell, rent, or share personal information with third parties for marketing purposes.

We may share limited information with trusted third-party service providers that help operate our business, such as:

Scheduling systems
CRM software
Communication platforms
Payment processing providers

These providers are required to protect your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no internet transmission is completely secure.

6. Cookies and Website Tracking

Our website may use cookies or similar tracking technologies to improve user experience and analyze website usage.

Cookies may help us:

Understand how visitors use our website
Improve site performance
Enhance customer experience

You may disable cookies through your browser settings.

7. Your Privacy Rights

You may request to:

Access your personal information
Update or correct your information
Request deletion of your information

To make a request, please contact us using the contact details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third party websites.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact us:

Kimbro Services Inc.
dba Kimbro Air

Website:
https://www.kimbroair.com

Phone:
(615) 824-8098

Email:
service@kimbroair.com